Treat yourself to a gorgeous bouquet of flowers delivered by our florists in the UK

Privacy policy

At Be My Flower, protecting the privacy and security of our customers is of utmost importance to us. This policy explains how we collect, use, disclose and protect the personal information of our customers on our website, bemyflower.co.uk. By accessing and using our website, you agree to the terms and conditions of this policy.

Collecting Personal Information:
We may collect personal information from you when you place an order, register for an account, or contact our customer service. This information may include your name, email address, phone number, billing and shipping address, and payment details. We may also collect your IP address and browsing behavior on our website.

Using Personal Information:
We may use your personal information to process your orders, communicate with you about your orders or inquiries, and improve our services. We may also use your personal information to send you promotional material about our products and services, but you have the option to opt-out of these communications at any time.

Sharing Personal Information:
We may share your personal information with third-party service providers, such as our delivery partners, to fulfill your orders. We may also share your personal information with law enforcement or government agencies if required by law.

Protecting Personal Information:
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. We use secure server software and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. We also have procedures in place to limit access to your personal information to only those employees, contractors, and third-party service providers who need to know it in order to operate, develop, or improve our services. Additionally, we regularly review our security procedures and implement any necessary updates or changes to ensure the safety of your personal information.

Collection of Personal Information:
When you visit our website, we may collect certain personal information about you, such as your name, email address, phone number, and mailing address. This information is collected when you voluntarily provide it to us, such as when you make a purchase, sign up for our newsletter, or participate in a promotion or survey. We only collect personal information that is necessary for the purposes for which it is being collected.

Use of Personal Information:
We use your personal information to fulfill orders, provide customer support, and communicate with you about our products, services, and promotions. We may also use your information to personalize your experience on our website, improve our products and services, and send you marketing communications.

Cookies

This Cookie Policy sets out how bemyflower.co.uk (“we”, “us” or “our”) uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy.

What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are commonly used to make websites work more efficiently, as well as to provide information to the owners of the site.

How do we use cookies?

We use cookies for the following purposes:

1. Essential cookies: These cookies are necessary for the operation of our website and its features, such as shopping cart functionality and to remember your preferences.

2. Performance cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited, and if they receive any error messages. This allows us to improve the performance of our website and provide a better user experience.

3. Marketing and advertising cookies: These cookies help us deliver relevant and targeted advertisements to our visitors based on their interests and browsing history. They also help us measure the effectiveness of our advertising campaigns.

4. Social media cookies: These cookies are used when you share information from our website on social media platforms such as Facebook, Instagram, Twitter, etc. They allow you to easily share our content and help us understand how our website is being shared on social media.

5. Analytics cookies: We use these cookies to collect information about how visitors use our website, including which pages they visit, the amount of time they spend on each page, and the links they click on. This data helps us improve our website and provide a better user experience for our visitors.

6. Advertising cookies: These cookies are essential for the functioning of our online advertisements. They help us display targeted advertisements to users who have visited our website before and may be interested in our products or services.

How to manage cookies:

You can manage and control the use of cookies on our website by adjusting your browser settings. You can choose to block all cookies or only specific types of cookies. Remember, by disabling cookies, you may not be able to access certain features of our website.

Changes to our Cookie Policy:

We may update our Cookie Policy from time to time. Any changes will be posted on this page and will become effective immediately. We encourage you to review our Cookie Policy regularly to stay informed about how we use cookies.